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Covid 19 Specific Conditions

If you need to cancel your booking because either Walnut Tree Farm or your area goes into lockdown, we will refund your booking in full.

If you or a member of your party develop symptoms before your holiday, please let us know as soon as possible. See section 33 for our cancellation terms.

If during your stay, any person starts to show symptoms of Coronavirus or are advised to self-isolate, we do ask to be informed as soon as possible and appropriate measures will be taken. Current government guidelines do state that a test must be taken straight away and if positive, then the guest must immediately leave if this is reasonably possible. If you need to self isolate at your Touring pitch/Cottage, you will be responsible for any additional costs, such as bookings that are cancelled as a result.

Booking & Payment:

  • 1. Our verbal or telephone agreement shall constitute an offer by ourselves and a binding contract between us will come into existence when we issue a confirmation of booking.
  • 2. It is essential that you check your booking confirmation as any amendments to this may be charged for.
  • 3. Prices stated on our website or quoted are subject to change at our discretion.
  • 4. Payment is required in full at the time of booking. This full payment includes a 50% non-refundable deposit, see section 33 for our cancellation terms.
  • 5. All bookings must have a separate lead name and address. When booking for friends and family, please have their names, full address including postcode and contact telephone number ready for each booking. We are unable to make multiple bookings in one individuals name. See Clause 46. below, for reference to our Privacy Policy.
  • 6. We cannot accept bookings from anyone under 18 years of age.

Party Information:

  • 7. Only persons listed on the registration form may occupy the accommodation allocated.
  • 8. The number of persons allowed in all accommodation booked is restricted to the number of berths in the accommodation. Beds are not available in the lounge areas and all homes cannot exceed the berth limitation. Tourer bookings are restricted to the sleeping capacity (maximum 8), and one tourer per pitch, except for 1 additional 2-berth pup tent (or smaller) which must be requested at time of booking to ensure the pitch size is suitable. Please note if you exceed the occupancy in any of our accommodation or pitches, members of your party may be moved to an alternative pitch or accommodation, and you will be charged accordingly. If no alternative is available, you may be asked to leave the site.

Check In:

  • 9. Tourer pitches/Cottages may be occupied from 2pm on the day of arrival until 11am on the day of departure unless otherwise stated. Any change to these arrangements will be notified on your booking confirmation letter. If you do not depart at these times we may charge you a late departure fee. Maximum stay is 2 weeks.
  • 10. When you arrive please report to reception along with your booking reference/surname.
  • 11. Unless we are notified of your late arrival, any Tourer pitch/Cottage not occupied by 10am on the day after your notified arrival may be re-let.

Parking:

  • 12. You may park up to 2 cars beside your unit of accommodation when booking a Cottage. When booking a Tourer pitch, you may park 1 car beside your pitch, with prior agreement and subject to an additional fee, it may be possible to park a 2nd car beside your pitch. This is subject to the size of your Tourer and pitch space and therefore cannot be guaranteed.
    NO VEHICLES OF A COMMERCIAL NATURE ARE ALLOWED.

Pets:

  • 13. No Pets, except for guide dogs, are allowed in any Cottages unless specified by prior arrangement. No pets are to be left in a car. Up to a maximum of 2 well-behaved dogs are allowed per Tourer pitch at any time. All dogs must sleep in their own dog bed and we ask you not to allow your dog onto the furniture or beds of our Cottages. If you take a pet into a Cottage without prior agreement you will be required to pay an additional fee of £150 for the deep cleaning of the accommodation.
  • 14. All dogs must be kept on a lead under the control of a responsible adult always.
  • 15. Dog owners are responsible for clearing up after their dogs and disposing of dog fouling in the bins provided. Aggressive dogs or noise disturbance will not be tolerated, and you will be liable for any damage caused and if not corrected we reserve the right to terminate your stay.

Accommodation:

  • 16. The units of accommodation illustrated on our website are typical of the accommodation available. However, the unit of accommodation allocated to you may differ slightly from those shown.
  • 17. We ask that you use your accommodation and its contents with care and consideration and leave it in a clean and tidy condition on your departure. All accommodation is non-smoking, please see clause 23.
  • 18. All Cottages are fully equipped with cooking and domestic utensils. Adequate duvets and bed linen are provided. An accommodation inventory can be made available to you if requested in advance.
  • 19. We reserve the right to make a reasonable charge to you for any damages, missing items or extra cleaning, including damage to other guest’s property. A guide to our current charges is available on request and will also be documented on the charge sheet included in your welcome pack or Cottage, additional copies are available at reception for your reference. You are requested to bring your own waterproof mattress protectors if required as you will be liable for the replacement of any mattress which is soiled by you or your party.

Guest Courtesy and Conduct:

  • 20. You are responsible for the behaviour of all members of your party. Behaviour should be in Keeping with the family environment and should not be excessive, noisy or disruptive, especially after 10 pm at night. Offensive, aggressive or illegal behaviour or language towards anyone (including our staff) will not be tolerated and may result in the police being involved.
    Clause 24 gives us the right to ask you and/or any member of your party to leave immediately. For serious misconduct, for example, if your conduct results in police attendance or is considered by us to be seriously inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement.
    No refunds or compensation will be given in these circumstances and we reserve the right to reject any future bookings from you or any member of your party.
  • 21. Sound producers are not to be played at any time to the annoyance of others especially after 10 pm in the evening.
  • 22. You are responsible for all breakages, including windows and any damage caused by you, a member of your party or any pets and these must be replaced or paid for, prior to departure.
  • 23. All Cottages and indoor areas are strictly non-smoking, this policy extends to the use of vaporisers, e-cigarettes or other similar devices due to their similarities to cigarettes.
  • 24. If you or any member of your party commit a serious breach of this Agreement or any of the rules displayed we reserve the right to terminate the booking and expel you from the site. If the breach is capable of remedy, then before we cancel the booking we will give you a written notice which gives you the opportunity to remedy the breach within a reasonable period. Depending on the nature of the breach, this period may be short – for example a notice relating to anti-social behaviour will generally require remedy within one hour. If you are asked to leave the site under these circumstances you will not be due a refund, nor any compensation, and you and your party may be refused future bookings with us.
    PLEASE BE QUIET AFTER 10PM AND BEFORE 7AM.

Facilities:

  • 25. You are responsible for your children. An adult must accompany small children to the toilets.
  • 26. We reserve the right to change or temporarily close or withdraw any accommodation, facility, amenity or equipment when necessary, due to health and safety reasons, maintenance, servicing, refurbishment or any events beyond our control. When we do carry out any such action, we will do our utmost to avoid as much disruption or inconvenience to your holiday as possible. We are only liable to compensate you for any of these circumstances if the change is caused by our negligence, takes place after you have booked and has a material impact on your holiday. Please check before booking about any features which are particularly important to you.
  • 27. We allow Fire pits and BBQs but only in the designated areas.  If you bring a disposable BBQ, please use it in those areas. Please take particular care when disposing of hot coals or disposable barbecues. You will be responsible for any damage as per Clause 19.  We do not allow open fires or burners of any kind.
  • 28. Free WiFi Access is available in designated areas and is subject to bandwidth restrictions. Free WiFi availability is not guaranteed as this is ‘free’ to customers and due to bandwidth restraints, availability may be affected.
  • 29. Electricity Fair Usage Policy:

16 amp EHU:

We have added Smart Top-Up Meters to all our pitches and included an allowance of 10 KWH/units of electricity for every 24 hours period that you stay within the pitch fees.  Your full KWH/unit allowance will be applied upfront at the start of your stay to the Smart Top-Up Meter, for example 2 nights stay will include 20KWH/units, 7 Nights will include 70KWH/units.

The current status/usage can be viewed via a smartphone or tablet (by simply scanning a QR code) and in the event that you need to top up more electricity, this can be purchased via a smartphone or tablet.  The top up ranges form £2- £10 and the cost of the electric is based on the “Government Ofgem Price Cap”.  Any remaining/cumulative balances remaining on the Smart Top-Up Meter will not be re-imbursed.

Complaints:

  • 30. Should you have any problems with your accommodation or otherwise during your holiday with us, please notify us immediately so remedial action, if necessary, maybe taken. We aim to conclude any complaints brought to our attention, within one calendar month. It is important that you tell us as soon as you become aware of a matter so that we can investigate as soon as possible. If you do not tell us until after you have departed, then it may not be possible to find evidence to uphold your complaint.

General:

  • 31. Not withstanding any liability under the Occupiers Liability Act 1957, or otherwise, all cars, caravans, tents, tourers, vehicles of any description and their contents are permitted to enter the site at their Owner’s risk and Walnut Tree Farm accepts no responsibility for theft, damage or injury whilst on the site unless this has been caused by our negligence. We recommend that you insure your personal effects, clothing and jewellery etc, in the normal way before coming on holiday. Although we endeavour to return any lost property (subject to postage and handling fees), we cannot be held responsible for any items left behind. Lost property will only be stored for 60 days, if it is not claimed in this time it will be donated or disposed of, or for items of any significant value, we will report the item to the Police.
  • 32. FORCE MAJEURE – We cannot accept responsibility or pay compensation or refunds for any damage or inconvenience caused by Force Majeure including extreme weather conditions.
  • 33. When you enquire or book with us, you consent to the computer storage and processing of your personal data by us in connection with your booking, and to the use of this data solely within the company for statistical analysis and marketing purposes. We assure you that we will not pass any of your personal data onto third parties for marketing or any other purposes. However, should it be necessary, we reserve the right to disclose any relevant information to third parties in order to assist in recovery procedures should you breach any of our Terms and Conditions. Further information is set out in our Privacy Policy.

Cancelling or Changing your Booking:

  • 34. You may change your dates and accommodation within the present year, no later than 4 weeks prior to arrival and is subject to a £20 amendment fee per booking. Subject to availability.
  • 35. Cancellation:
    You may cancel your booking up to 4 weeks prior to arrival and we will refund your monies less the non-refundable deposit. If you cancel your booking less than 4 weeks prior to arrival we will not offer any refunds for monies paid.

If your booking has to be cancelled because Walnut Tree Farm is put under Government Restrictions and has to close and the period of closure covers your booking you will be refunded in full.

In the event that your given address is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers your booking you will be refunded in full.

Customer inability (or the inability of any, some or all of your intended party) or disinclination to travel to and stay at Walnut Tree Farm for any reason. This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

If you have to cancel your holiday then cancellations must be notified in writing and once received we will confirm the cancellation request. Your cancellation is effective from the date we receive your written notification. Your cancellation will be acknowledged by us in writing.